Responsible Gaming
at gu99
Gambling on gu99 should always be an enjoyable, controlled experience. We provide every player with a full suite of tools to set limits, take breaks, and seek help whenever needed. Your wellbeing comes before any wager.
Our Commitment
Gaming Should Be Fun,
Not a Financial Burden
At gu99, responsible gaming is not a compliance checkbox — it is a core part of how we build and operate our platform. We believe that betting on cricket, playing live casino games, or spinning slots should be a leisure activity you choose to enjoy with money you can comfortably afford to spend. The moment gambling stops feeling like entertainment, it becomes a problem that demands immediate attention.
We have designed the gu99 responsible gaming framework specifically for the Bangladesh market, where a growing number of players are discovering online betting for the first time. Clear limits, transparent tools, and round-the-clock English-language support are all available free of charge to every registered gu99 player. No subscription, no request form delays — these tools are live in your account right now.
If you are ever concerned about your own gambling habits — or about someone you know — this page gives you everything you need: a plain-English explanation of every tool available, guidance on recognising problem gambling, and clear steps for getting help today.
Responsible Gaming Tools
Tools Built to Keep You in Control
Every gu99 player has free, instant access to the following protective features directly from their account settings. No waiting period, no approval required.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your gu99 account. Once the limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced, and require a 7-day cooling-off period when increased — giving you time to reconsider.
Loss Limits
Define the maximum net loss you are willing to accept over a set period. When your losses hit the threshold, gu99 automatically suspends your betting activity for the remainder of the period. This prevents chasing losses — one of the most common patterns in problem gambling.
Session Time Limits
Set a maximum duration for each gaming session. When the timer runs out, you will receive a notification and be prompted to log out. You can also enable a mandatory break after each session, ensuring you step away from the screen and make a conscious decision before returning.
Time-Out (Cool-Off)
Need a short break? Use the Time-Out feature to temporarily suspend your account for a period of your choosing — 24 hours, 3 days, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. The tool is activated instantly through your account settings.
Self-Exclusion
For players who feel they need a longer break, gu99 offers a self-exclusion option covering periods from 6 months up to 5 years, or a permanent lifetime exclusion. During self-exclusion, your account is fully locked. To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request".
Reality Checks
Enable periodic pop-up reminders that appear at intervals you choose (every 30, 60, or 90 minutes) while you are active on the platform. Each reminder shows how long you have been playing and your net result for the session, giving you an honest snapshot to make an informed decision about continuing.
Step-by-Step Guide
How to Activate Responsible Gaming Tools
Activating any of the tools above takes less than two minutes. Follow these steps after logging in to your gu99 account.
Log In to Your gu99 Account
Visit the gu99 Login page and enter your username and password. Make sure you are on the official gu99.io domain before entering any credentials.
Go to Account Settings
Click your username or profile icon in the top-right corner of the screen to open the Account Settings menu.
Select "Responsible Gaming"
Inside Account Settings, locate the Responsible Gaming tab. This section contains all available tools including deposit limits, loss limits, session timers, time-out, and self-exclusion.
Choose Your Tool and Set Your Parameters
Select the tool you wish to activate and enter the values that suit your situation — an amount in ৳ for financial limits or a time duration for session and time-out tools.
Confirm and Save
Review your chosen settings and confirm. Restrictive changes (reducing limits, activating time-out or self-exclusion) take effect immediately. Increases to limits require a mandatory 7-day cooling-off period before they apply.
Warning Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following questions are adapted from internationally recognised screening frameworks. If you answer "yes" to three or more of these, we strongly encourage you to contact our support team or use one of the tools above immediately.
Ask Yourself Honestly
- Do you spend more money on gambling than you originally planned?
- Have you borrowed money or sold possessions to fund your gambling?
- Do you feel restless or irritable when you try to reduce or stop gambling?
- Have you tried to win back money you have lost by gambling more?
- Has gambling caused arguments or stress in your relationships or family?
- Do you gamble to escape problems or feelings of anxiety and depression?
- Have you missed work, study, or important responsibilities because of gambling?
- Do you find yourself thinking about gambling constantly throughout the day?
- Have you hidden your gambling activity from family members or friends?
- Has gambling created financial problems that are affecting your daily life?
If any of these questions resonate with your experience, please do not wait. Reach out to our support team at [email protected] — they are trained to discuss responsible gaming concerns confidentially and without judgement, 24 hours a day, 7 days a week.
Player Commitment
The gu99 Responsible Player Pledge
Every gu99 player is encouraged to keep these principles in mind every time they log in. Healthy gambling habits protect your finances, your relationships, and your mental wellbeing.
Get Help Now
You Are Never Alone
If gambling is causing harm in your life or in the life of someone you care about, help is available. gu99 support is available around the clock, and the steps below can be taken right now.
Email Support
Send a confidential message to [email protected] with subject "Responsible Gaming". Our team responds within 2 hours, 24/7.
Live Chat
Open the live chat widget on any gu99 page and type "Responsible Gaming Help" to be connected instantly with a trained support agent.
Self-Exclude Today
Request immediate account suspension by emailing [email protected] with the subject "Self-Exclusion Request". Your account will be locked within 1 hour.
Talk to Someone
Reach out to a trusted friend, family member, or counsellor. Talking about a gambling problem is often the most important first step toward regaining control.
Ready to Play Responsibly?
gu99 offers a full range of games — from BPL cricket betting to live casino and slots — and every one of them is best enjoyed within your personal limits. Set your boundaries, play for fun, and know when to step away.
Important Notice – 21+ Age Restriction
gu99 is strictly for players aged 21 years and above. Gambling is intended for entertainment only and carries a risk of financial loss. Never gamble with money you cannot afford to lose. If gambling is causing distress, relationship problems, or financial hardship, please use our self-exclusion tools or contact [email protected] immediately. Read our full Privacy Policy and Terms & Conditions for further details on your rights and our obligations.